Annual Maintenance Contracts

Your network, secured.
Your data, backed up.
Your business, uninterrupted.

One AMC partner for firewalls, switches, wireless, servers, storage, backup, Google Workspace, your website and cyber security — monitored on a schedule, reported every month, backed by clear SLAs.

6 infra layers
Network to cloud, one contract
40+ deliverables
Reviews, audits & reports, scheduled
4 SLA tiers
Critical issues answered in < 2 hours
2 AMC tiers
Bronze support to Platinum outsourcing
Service catalogue

Everything we keep running, in one place

Nine coverage areas, each with its own checklist and reporting cadence. Pick a category to see exactly what's included.

Network Infrastructure AMC

Firewall, switching and wireless — kept patched, monitored and tuned across Sophos and Quantum Rudder hardware.

Sophos Firewall

  • Firmware upgrades
  • Security policy review
  • VPN management
  • ISP failover testing
  • Threat log analysis
  • SSL certificate management
  • Configuration backup
  • Quarterly security audit
  • Performance optimization

Sophos Switches

  • VLAN management
  • Port security
  • Firmware upgrades
  • Configuration backup
  • Switch health monitoring
  • STP & loop prevention checks

Quantum Rudder Wireless

  • AP firmware updates
  • Wireless coverage optimization
  • Guest WiFi security
  • SSID management
  • Roaming optimization
  • Wireless troubleshooting

Server & Storage AMC

NAS health, RAID integrity and ransomware-aware snapshot hygiene on Synology and Netgear storage.

Synology NAS

  • Storage health monitoring
  • RAID health checks
  • HDD failure monitoring
  • Firmware upgrades
  • User permission management
  • Snapshot management
  • Backup verification
  • Ransomware protection review

Netgear NAS

  • Health monitoring
  • RAID verification
  • Capacity planning
  • Backup validation
  • Firmware upgrades

Storage deliverables

  • Monthly storage health report
  • Quarterly DR drill
  • Capacity growth report

Backup & Disaster Recovery AMC

Backups that are actually verified — plus a documented, rehearsed recovery plan.

Included Upsell

Included

  • Daily backup monitoring
  • Backup failure remediation
  • File restoration support
  • NAS-to-NAS replication
  • Offsite backup management
  • Disaster recovery documentation
  • Annual DR simulation

Additional upsell

  • Immutable backups
  • Cloud backup to AWS / Azure
  • Microsoft 365 / Google Workspace backup

Google Workspace AMC

Mailbox administration, email authentication hygiene, and account security for your Workspace tenant.

Administration

  • User creation / deletion
  • Security policy management
  • SPF / DKIM / DMARC maintenance
  • Shared mailbox management
  • Email migration support
  • Storage monitoring
  • Google Drive permissions audit
  • MFA enforcement

Security review

  • Suspicious login review
  • Compromised account response
  • Email spoofing prevention

Website AMC

Keeping the site up, patched and fast — with optional visibility into search performance.

Included

  • Website uptime monitoring
  • SSL renewal
  • Security patching
  • Malware scanning
  • Performance optimization
  • Backup management
  • Contact form testing

Additional services

  • SEO monitoring
  • Google Search Console management
  • Analytics review

Cyber Security AMC

Recurring audits plus an annual round of independent testing.

Security audit

  • Vulnerability assessment
  • Firewall audit
  • Password policy audit
  • Privilege review
  • WiFi security review

Annual testing

  • External vulnerability scan
  • Internal vulnerability scan
  • Website security assessment

User Support AMC

A helpdesk with response times you can plan around — not "we'll get to it."

Helpdesk covers

  • Email issues
  • Application issues
  • Network troubleshooting

Service level agreement

Critical
2 hrs
High
4 hrs
Medium
8 hrs
Low
Next day

Compliance Support for CA Firms

Built for accounting and audit practices that need to show how client data is handled, retained and protected.

Coverage

  • Data retention review
  • Audit log management
  • Access control review
  • Backup retention verification
  • Information security policy assistance

Monitoring & Reporting

What you receive, and when — no need to ask for it.

Every month

Health & security report

  • Firewall health
  • Switch health
  • AP health
  • Storage health
  • Backup success rate
  • Security incidents
  • Capacity utilization
Every quarter

Strategic review

  • Risk assessment
  • Asset inventory
  • Technology roadmap
Packaging

Two ways to work with us

Start with structured AMC support, or hand over IT entirely to a dedicated team.

Tier 01

Bronze AMC

Structured, scheduled coverage across your network, cloud and security — with a monthly report to show for it.

  • Helpdesk support
  • Network support
  • Device monitoring
  • Quarterly onsite visit
  • Firewall management
  • Google Workspace administration
  • Backup monitoring
  • Monthly health reports
  • Cybersecurity management
  • Website maintenance
  • Vulnerability assessments
  • DR testing
  • Unlimited remote support
  • Priority onsite support
Why this AMC

The line items most AMC vendors leave out

These are the gaps we see most often when we take over from another provider.

Google Workspace backup
Website security monitoring
DMARC / SPF / DKIM management
Cyber security awareness training
Synology snapshot & ransomware protection
Vulnerability assessment
Disaster recovery testing
Asset management
ISP & vendor coordination
Technology roadmap consulting
Built for accounting practices

Compliance support for CA firms

Client data, retention and access controls — documented in a way you can hand to a partner or a regulator without scrambling first.

  • Data retention review
  • Audit log management
  • Access control review
  • Backup retention verification
  • Information security policy assistance